Terms of return

Terms of return of goods for the Foodzy Delivery

1. General provisions

Return or replacement of goods is possible if the client received a dish or drink of inadequate quality, or if the order does not correspond to the list specified in the receipt.
You can apply for a return immediately, or within 2 hours from the moment of delivery, provided that the goods have not been consumed and are stored in their original form.

2. Terms of return

Return is possible in the following cases:

• Order error: the wrong product was delivered that was specified in the order.
• Inadequate quality: stale or spoiled products, damaged packaging.
• Damage during delivery: the packaging or contents of the goods were damaged.

3. Return procedure

- Contacting the operator:
Call the hotline (number indicated on the website) or write to the messengers specified for feedback.

- Providing evidence:
To speed up the process, it is recommended to send a photo/video of the product confirming the defect or error.

- Review of the appeal:
All appeals are reviewed within 24 hours.

- Solution
After confirming the problem, one of the following solutions is offered:

• Redelivery of the correct order.
• Replacement of the dish/drink.
• Refund to the card (if paying by card) or in cash (if paying by cash).

4. Refund

• In case of payment by card, the refund is made to the same card within 3-7 business days.
• In case of payment by cash, the refund is made by the courier on site or during the next visit.

5. Restrictions

Refund is not possible if:

• The complaint is filed after the established deadline.
• The product has been fully or partially consumed.
• The reason for the return is due to subjective dissatisfaction (for example, "didn't like the taste"), in the absence of objective defects.

6. Contacts

To contact the support service, use the phones or messengers listed on the site.
Operators are available daily from 10:00 to 22:00.